Frequently Asked Questions

How is output provided?
You will receive: The finished data will be sent to you electronically, by web and by e-mail.
Does shipping cost a lot?
Surprise: A standard box of 2000 cards weighs under 12 pounds and can be mailed for in the USA
(that's a third of a penny per card).
When you're ready to ship, ask us for our address and our page of shipping tips.
Better still, click here and we'll send you one of our easy shipping boxes!
How good is your accuracy?
Far, far better than a typist.
Every punch card is analyzed by two versions of our imaging software. The results are compared and then passed through our statistical anomaly detection software, and a human reviews anything suspicious.
How long does processing take?
Once we receive your cards, card reading usually takes one week. After that, we often look for quick ways to "frost the cake" by creating special formats and custom colorizations to make your data look its best, but we may have to skip that step if you need your data urgently.
We need our data converted to Excel format. Can you help?
Sure. By default, we will output exactly what's on the card, with nothing added. But if you need commas added, we can do that.
When you submit your cards, please indicate which columns are meant to be separate fields, and what their data types are.
Example:
    1-6   numeric 
    7     unknown 
    8-12  numeric 
    13    numeric 
    14-72 alpha 
    73-80 unknown 
We will insert a comma after column 6, another comma after column 7, insert a comma after 12, insert another comma after 13 and 72.
Quotation marks will be placed as needed, to protect commas, newlines, and other quotes, in accordance with the CSV standard.
Excel conversion is 1¢ per card.
Do you do data entry?
If your cards have handwritten notes or symbols on them, we'll capture those and add them to the output file. Labor charges may apply.
Do you accept credit cards?
Yes. PayPal is our credit card processor. At the appropriate time, we will press a button, and PayPal will show you a secure online payment form, where you may type your credit card number. Please do not send your credit card number directly to us.
Do I need a PayPal account?
No. At payment time, you will see a payment window that looks like this. That is all.
Why didn't you answer my e-mail?
You must be using Gmail. Look in your Spam folder. Gmail (Google Mail) sometimes blocks mail from new contacts.
If you'll send a short e-mail to the address below, Gmail should add us to your whitelist.
Are you still in business?
Definitely. Please note the recent date above our price list.
Do you sell punch cards?
Yes, sometimes, while supplies last. E-mail us and we'll show you what we have in stock.
You won't drop or shuffle or damage my cards, will you?
Polite customers are sometimes eligible for discounts.
 
Other Questions?

 



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Contact

Copyright © 2005-2010  J. E. Brown   all rights reserved.
write us here 
Due to poor service at the post office, we've closed our PO Box. When you're ready to ship, e-mail us for our current address. 

Los Alamos, NM USA